"Authorised User" means any individual whom the Customer permits to access the Service under the Customer's account, including employees, contractors, and agents.

"Customer Data" means all data, content, and information (including personal data of pet owners, pet records, booking details, invoices, and communications) uploaded, submitted, or generated by the Customer or its Authorised Users through the Service.

"Organisation" means the business entity registered by the Customer on the Service, to which all Customer Data is associated.

"Subscription Plan" means the tier of Service selected by the Customer (e.g., Starter, Growth, or Enterprise), as described on our pricing page.

You must be at least 18 years of age and legally competent to enter into a binding contract under Indian law. By registering an account, you represent and warrant that: (a) you have the authority to bind the Organisation to these Terms; (b) all registration information provided is accurate and current; and (c) you will maintain the security of your account credentials.

You are solely responsible for all activities that occur under your account. You must notify us immediately at hello@curopaw.com upon becoming aware of any unauthorised access.

CuroPaw provides a cloud-based software platform for pet service businesses (boarding, grooming, daycare, and related services) to manage bookings, client communications, invoicing, staff scheduling, and business reporting. The Service is provided on a software-as-a-service (SaaS) basis.

We reserve the right to modify, enhance, or discontinue any feature of the Service at any time. Material changes to core functionality will be communicated via email or in-app notification with reasonable advance notice.

4.1 Fees. Subscription fees are as set out on our pricing page at the time of purchase. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (including GST).

4.2 Billing Cycle. Subscriptions are billed monthly or annually, as selected at checkout. Fees are payable in advance at the start of each billing cycle.

4.3 Taxes. You are responsible for all applicable taxes. We will charge GST (CGST + SGST or IGST, as applicable) in addition to the subscription fee and display the tax breakdown on each invoice.

4.4 Non-Refund Policy. Subscription fees are non-refundable except where required by applicable law or at our sole discretion. Downgrading your plan will take effect at the end of the current billing cycle.

4.5 Late Payment. If payment fails, we will notify you and provide a 7-day grace period. Continued non-payment may result in suspension or termination of your account.

We may offer a free trial period of up to 14 days. During the trial, you will have access to the features of the selected plan. At the end of the trial, your account will be suspended unless you subscribe to a paid plan. No payment information is required to begin a trial. We reserve the right to modify or discontinue the trial offer at any time.

6.1 Ownership. You retain all rights, title, and interest in your Customer Data. We do not claim any ownership over Customer Data.

6.2 Licence to Us. You grant us a limited, non-exclusive, worldwide licence to host, store, process, and display Customer Data solely for the purpose of providing, maintaining, and improving the Service.

6.3 Responsibility. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data. You represent that you have obtained all necessary consents from pet owners and other individuals whose personal data you upload to the Service.

6.4 Aggregated Data. We may generate anonymised, aggregated, de-identified data derived from Customer Data for analytics, benchmarking, and product improvement. Such data will not identify you or any individual.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the subscription term for your internal business purposes.

You shall not, and shall not permit any third party to:

• Copy, modify, adapt, or create derivative works of the Service;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code;
• Sublicence, resell, lease, or distribute the Service to any third party;
• Remove or alter any proprietary notices, labels, or branding;
• Use the Service to develop a competing product or service.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Upload content that is defamatory, obscene, fraudulent, or harmful;
• Transmit viruses, malware, or any code of a destructive nature;
• Interfere with or disrupt the integrity or performance of the Service;
• Attempt to gain unauthorised access to any part of the Service or its infrastructure;
• Send unsolicited bulk communications (spam) through WhatsApp or other messaging integrations;
• Store or process data unrelated to pet service business operations.

We reserve the right to suspend or terminate access for any Customer who violates this policy, without prior notice.

The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and trademarks, is the exclusive property of the Company or its licensors. Nothing in these Terms transfers any intellectual property rights to you, except the limited licence granted in Section 7.

"CuroPaw", the CuroPaw logo, and associated marks are trademarks of Trigear Digital Services Pvt. Ltd.. You may not use these marks without our prior written consent.

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to any third party without prior written consent. Confidential information includes business plans, technical data, Customer Data, pricing, and any information marked as confidential.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed; or (d) is required to be disclosed by law or court order.

The Service may integrate with third-party platforms (e.g., WhatsApp Business API, payment gateways, cloud storage providers). Your use of such integrations is subject to the respective third party's terms and policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

12.1 Availability. We will use commercially reasonable efforts to maintain Service availability of 99.5% uptime, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 24 hours in advance.

12.2 Support. Technical support is available via email (hello@curopaw.com) and WhatsApp (+91 98765 43210) during business hours (Monday–Saturday, 9:00 AM – 7:00 PM IST). Enterprise customers may have access to priority support as specified in their plan.

12.3 No Warranty. The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law:

• Our total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, regardless of the cause of action or theory of liability.

This limitation applies even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be lawfully excluded under Indian law.

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) any claim by a third party related to Customer Data.

15.1 Term. These Terms are effective from the date you first access the Service and continue until terminated.

15.2 Termination by You. You may terminate your account at any time by contacting us at hello@curopaw.com. Termination will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period.

15.3 Termination by Us. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees after the grace period, or if required by law. We may also terminate with 30 days' written notice for any reason.

15.4 Effect of Termination. Upon termination: (a) your right to access the Service ceases immediately; (b) we will retain Customer Data for 30 days to allow data export; and (c) after the 30-day period, we will permanently delete Customer Data from our systems, except where retention is required by law.

Upon written request made within 30 days of termination, we will provide your Customer Data in a structured, commonly used, machine-readable format (CSV or JSON). Data export requests may be made by emailing hello@curopaw.com. After the 30-day window, we have no obligation to retain or provide Customer Data.

We reserve the right to update these Terms at any time. If we make material changes, we will notify you via email or in-app notification at least 15 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

18.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

18.2 Dispute Resolution. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiations for a period of 30 days. If the dispute is not resolved, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Bengaluru, Karnataka, India. The arbitration shall be conducted in English by a sole arbitrator mutually appointed by both parties.

18.3 Jurisdiction. Subject to the arbitration clause above, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any proceedings arising out of these Terms.

19.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

19.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver. No waiver of any provision shall be deemed a continuing waiver or a waiver of any other provision.

19.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.5 Force Majeure. Neither party shall be liable for delays or failure to perform due to causes beyond reasonable control, including natural disasters, pandemics, war, government actions, or internet or telecommunications failures.

19.6 Notices. All legal notices shall be sent to hello@curopaw.com. We may send notices to the email address associated with your account.

For questions about these Terms, please contact us: