Question 1

What is CuroPaw?

Accepted Answer

CuroPaw is an all-in-one operating system for pet care businesses in India. It helps you manage bookings, check-ins, grooming queues, invoicing, and pet parent communication — all from one dashboard.

Question 2

Who is it for?

Accepted Answer

CuroPaw is built for pet boarding facilities, grooming salons, daycare centres, and multi-service pet care businesses across India.

Question 3

Do I need technical knowledge?

Accepted Answer

Not at all. If you can use WhatsApp, you can use CuroPaw. It's designed to be intuitive and requires no technical setup.

Question 4

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, secure cloud hosting, and regular backups. Your data is protected and accessible only to your team.

Question 5

How do I get started?

Accepted Answer

Sign up for a free 14-day trial. Add your services, set pricing, invite your staff, and start booking — all within minutes.

Question 6

Is there a free trial?

Accepted Answer

Yes! Every plan comes with a 14-day free trial. No credit card required.

Question 7

Can I switch plans?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan anytime from your account settings. Changes take effect immediately.

Question 8

Is GST included in pricing?

Accepted Answer

Yes, all prices are inclusive of 18% GST (9% CGST + 9% SGST).

Question 9

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and bank transfers.

Question 10

What happens when my trial ends?

Accepted Answer

Your account switches to a limited free tier. No data is lost — you can upgrade anytime to restore full access.

Question 11

Can I manage multiple branches?

Accepted Answer

Yes, with the Pro plan you can manage unlimited branches from a single dashboard with consolidated reporting.

Question 12

Does it work on mobile?

Accepted Answer

Yes, CuroPaw works on any device with a web browser. It's fully responsive and optimized for mobile use.

Question 13

Can I customize services?

Accepted Answer

Yes, you can create custom service categories, set individual pricing, and configure service-specific workflows.

Question 14

How do WhatsApp notifications work?

Accepted Answer

CuroPaw sends automated WhatsApp messages to pet parents for booking confirmations, check-in alerts, grooming completion updates, and pickup reminders.

Question 15

Can I import existing data?

Accepted Answer

Yes, we offer free data migration support. Our team will help you import your existing pet, owner, and booking data.

Question 16

What browsers are supported?

Accepted Answer

CuroPaw works on all modern browsers including Chrome, Firefox, Safari, and Edge.

Question 17

Is there an API?

Accepted Answer

Yes, the Pro plan includes API access for custom integrations with your existing tools.

Question 18

How is data backed up?

Accepted Answer

We perform automated daily backups with 30-day retention. Your data is stored redundantly across multiple servers.

Question 19

What about downtime?

Accepted Answer

We maintain 99.9% uptime. Scheduled maintenance windows are communicated in advance and typically happen during off-peak hours (2-4 AM IST).

Frequently asked questions

General

Pricing

Features

Technical

Still have questions?

Product

Features

Company

Support